Terms And Conditions & Faqs

  • We recommend that you use either Mozilla Firefox or Google Chrome to access our website.

  • To view our wholesale prices and do orders online you must first register on the website https://www.lavida.com.au.

    Once you have been approved, you can log in with your username and password. 

    This website is for wholesale use only and for the use of registered customers of LaVida.

  • GST is included in the invoice, but all prices on our website are shown excluding GST.

  • Processing times vary throughout the year. During our busy periods (which include around the time of Trade Fairs - February and August) processing can take up to 7 business days depending if the stock is available. In other times it can take 3-4 business days. We always endeavour to keep processing times to a minimum.

  • The minimum order value for Melbourne, New South Wales, Queensland, and South Australia is $400 (ex GST) while the minimum for Northern Territory, Tasmania, Western Australia and New Zealand is $500 (ex GST).

  • The minimum freight on a standard order for Melbourne, New South Wales, Queensland and South Australia is $40.00. (except WA). The minimum freight on a standard for Northern Territory, Tasmania, Western Australia and New Zealand is $70.00
    Freight is calculated and charged on the cubic size, weight, and destination of the order.

  • Some fragile items can only be delivered as part of a pallet-sized order. They are marked with a in the title. If you wish to order those products you will need to make sure your full order is large enough to be freighted by a pallet. Extra charges may apply.

  • Small freight charges apply. But at a reduced rate and generally would be no more than the total freight if all products were sent together. We strongly recommend adding additional items to your backorder to make more cost-effective freight solution.

  • Delivery times vary according to your location. Melbourne, Sydney, Brisbane, and Canberra are usually overnight (for metro areas only). Other areas can vary from 2-5 working days. Delays may occur during peak periods.

  • All deliveries must be signed for when you receive them, deliveries cannot be made to PO boxes. If you are unable to take delivery of your items in person, your order will be returned to your local Startrack/Border depot, unless you have completed an authority to leave form (download the form here). You can either collect the stock from the Startrack/Border depot or authorise LaVida to arrange for a second delivery (A $20.00 charge will apply for any re-delivery or change of address by a customer - customers are not permitted to authorise a second delivery with the freight company you must call LaVida on 02 43400411). If for any reason you cancel your order and the goods require to be unpacked there is a flat fee of $40 or 1% of total order value charged for unpacking, whichever is greater.

  • By ticking the Authority to Leave option at checkout you are giving LaVida Trading permission to leave order at premises unattended. LaVida holds no responsibility for order once delivered.

  • We will supply you upon dispatch via email the invoice and consignment note. Tracking is available via www.startrackexpress.com.au or www.borderexpress.com.au

  • Payments can be made by credit card or direct deposit.

  • Yes, you can collect your order from our warehouse at 24 Somersby Falls Road, Somersby, NSW, 2250. Once the order is packed and ready to go, we will notify you to come and collect the goods.

  • Early payment discount of 3% applied, if paid within 7 days of invoice. The discount does not apply to freight and only applies to account customers with no outstanding previous invoices.

  • Credit cards are charged at the time of shipping an order, not at the time of ordering on the website. This is because we have a high turnover of stock, and we do not want to charge you for something you are not going to receive.

  • No, we do not.

  • Any visible damages or shortages should be marked immediately on the delivery note and advised to LaVida only by emailing karen@lavida.com.au or fax 0243400477. LaVida accepts no responsibility for goods further shipped on by you to your customers or moved to storage.

    Claims for shortages should be made immediately on receipt of goods. Notice of claims, credits or returns must be made to LaVida Trading within 7 days of delivery date noting invoice number and reasons.

    All returns must be authorised by LaVida staff prior to sending the goods back. Goods must be returned in original condition/packaging and a credit will be issued on receipt of goods unless goods were damaged in transit. 

    CLEARANCE ITEMS ARE SOLD AS IS. Credits will not be raised unless they are significantly damaged i.e. broken in transit. Click here for our Credit Claim form.

  • Yes, we can put the credit back into your account or credit card. Please advise us if this is required.

  • Our website is updated daily. If the goods are on back order the date, they are due is listed below the item. You can place orders in anticipation of the goods arriving.

  • Due to popularity or supplier interruption, some items may be unavailable or out of stock. We endeavour to keep the website up to date; however, some stock may be previously committed. If you are after a specific item, please call the office on 02 43 400 411 to confirm the stock before proceeding with the order.

  • LaVida Trading reserves the right to change our product minimums in accordance with the packaging when the product arrives.
    Due to Packaging we cannot sell items below the minimum.

  • Images taken of our products are displayed as accurate as possible on our website. Please note that what you receive may slightly vary to what is displayed on your monitor.

  • Please note that some of our items are packaged in presentable boxes however these are all classed as packaging and not "gift boxes". Unless the item is described as being "gift boxed" then NO credits or claims will be processed for any damages to the packaging of this item unless it is directly contributing to a damaged product inside.

  • Your backordered items will be dispatched as they arrive unless you have notified us to do otherwise. If you are a proforma customer, you will be notified as payment will need to be arranged prior to dispatch.

  • We do not have a showroom for our retailers, but we do have a small retail shop that currently stocks some of our "end of range" or slightly marked/damaged stock. The only way to see our current products is at a Trade Fair or our website.

  • Our main courier is Border Express or Star Track Express

  • No, we do not, we only ship the goods directly to you. Charges may apply for re-delivery if you provide us with an incorrect delivery address.

  • Any change in ownership or address details must be notified within 7 days.

  • Yes we do have agents, which you can find on our website https://www.lavida.com.au/flex/lavida-trading-agents/557/1 under the agents tab.

  • All new customers are automatically proforma customers. Generally, you are able to apply for account once you have paid and received three orders within a twelve (12) month period. You will need to fill out an account credit application (download form here) and return for processing. Please note that all our accounts are 30 days unless arranged and approved by the accounts department.

  • We currently ship to Australia and New Zealand and surrounding islands.

  • We do not supply directly to the public, you must be a registered customer. Customers must have an existing store front or a registered domain name in order to sell our products. We do not supply goods to be sold on Social Media.

  • All terms and conditions including prices are subject to change without prior notice.

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