Privacy Policy

LaVida Trading knows that you care about why your information is collected and how it is used, and we appreciate your trust. By visiting LaVida Trading, you are accepting the practices described in this Privacy Policy.

What personal information about customers does LaVida Trading gather?

The information we gather from customers is to help us continually improve your shopping experience at LaVida Trading. Here are the types of information we gather.

Information you give us:

We receive and store any information you enter on our website or give us in any other way. You can choose not to provide certain information, however you then may not be able to take advantage of our many features. We use the information you provide for such purposes as responding to your requests, customising future shopping for you, improving our store, and communicating with you.

You provide most such information when you search, buy, bid, post, participate in a contest or questionnaire, or communicate with customer service. For example, you provide information when you search for a product; place an order; provide information in Your Account (and you might have more than one if you have used more than one email address when shopping with us); communicate with us by phone; email or otherwise; complete a questionnaire; by providing employer, school, or other such information; or provide Reviews. As a result of those actions, you might supply us with such information as your name, address, and phone number; people whom purchases have been shipped, including address and phone number; other people; content of reviews and email to us; and financial information.

Automatic Information:

We receive and store certain types of information whenever you interact with us. For example, like many websites we use ‘cookies’, and we obtain certain types of information when your web browser accesses LaVida Trading. A number of companies offer utilities designed to help you visit websites anonymously. Although we will not be able to provide you with a personalised experience at LaVida Trading if we cannot recognise you, we want you to be aware that these tools exist.

What about Cookies?

Cookies are alphanumeric identifiers that we transfer to our computer’s hard drive through your web browser to enable our systems to recognize your browser and to provide features such as Automatic Login and permanent Shopping Carts for storage of items in your Shopping Cart between visits. If you would like to know more about cookies, the ‘Help’ section of the toolbar on most web browsers will tell you how to prevent your web browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. However, cookies do allow you to take full advantage of some of LaVida Trading’s best features, and we recommend that you leave them turned on.

Email Communications:

To help us make emails more interesting and useful, we often receive a confirmation when you open an email from LaVida Trading if your computer supports such capabilities. If you do not want to receive emails or any other mail from us, please select “Unsubscribe” at the bottom of our newsletter emails.

Does LaVida Trading share the information we receive?

Information about our customers is an important part of our business, and we are not in the business of selling it to others. We share customer information only with subsidiaries LaVida Trading controls and as described below.

Agents:

We employ other individuals to perform functions on our behalf. Examples may include fulfilling orders, delivering packages, sending postal mail and emails, removing repetitive information from our customer list, analysing data, providing marketing assistance, and providing customer service. They have access to personal information needed to perform their functions but may not use this information for other purposes.

Protection of LaVida Trading and others:

We release account and other personal information when we believe appropriate to comply with the law; enforce or apply our Conditions of Use and other agreements; or protect the rights, property, or safety of LaVida Trading, our users, or others. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction.

With your consent:

Other than as set out above, you will receive notice when information about you might go to third parties, and you will have an opportunity to choose not to share the information.

What choices do I have?

As above, you can choose not to provide information, even though it might be needed to make a purchase or to take advantage of LaVida Trading features such as Automatic Login, and permanent Shopping Carts. You can add or update certain information on pages such as those listed in the My Account pages. When you update information, we usually keep a copy of the prior version of our records. It is important to us that your information is up to date. We will take reasonable steps to make sure that your information is accurate, complete and up to date. If you find that the information is inaccurate or not up to date, please advise us as soon as possible so we can update our records and ensure we can continue to provide quality services to you.

Children

LaVida does not sell products for purchase by children. We sell children’s products for purchase by adults who are 18 or above.

Conditions of Use, Notices & Revisions

If you choose to visit, browse and use the LaVida Trading website, your visit and any dispute over privacy is subject to this Notice and our Conditions of Use, including limitations on damages, arbitration of disputes, and application of the law in Australia. If you have any concerns about privacy at LaVida Trading, please send us a thorough description to orders@lavida.com.au, and we will try to resolve it. If you do not agree with any of the Notice and the Conditions of Use, please do not use our website.

Our business changes constantly and this Notice and the Conditions of Use will also change. Use of information we gather is subject to the Privacy Notice in effect at the time of use. We may email periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our website frequently to see recent changes.

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